FAQ

Of course, tickets can be purchased at the entrance, but we always recommend buying them online to avoid queues and delays during your visit.

Yes. You can pay by credit card and Blik at the restaurant.

Current ticket prices are listed in the tab: https://behappymuseum.com/price-list

A visit usually lasts about 60 minutes. However, remember that your child can play freely without any limits.

Yes, you can go back. However, some sections may have limited time at the request of staff.

Children of all ages are welcome at the Be Happy Museum, but due to the nature of the attractions and exhibits, we ask guardians to pay special attention to their children.

Children under the age of 10 may only enter the Museum when accompanied by a guardian.

Running is strictly prohibited.

Bring your camera or smartphone with a fully charged battery and plenty of free memory! And importantly, dress nicely, preferably in outfits that contrast with our scenes, so that you look your best in the frame.

– professional photographic equipment such as lighting and tripods; SLR cameras are of course permitted;

– props such as loud speakers, radios, etc.;

– large animals;

– alcoholic beverages;

– food;

Smoking is strictly prohibited on the premises.

In Szczecin and Krakow, toilets are located inside the premises; in other locations, toilets are available in the shopping center where we are located.

Yes, you can have a drink and eat a cake in our premises. We also have a shop with souvenirs and sweets from around the world, as well as cold drinks.

Our Museums of Happiness and Illusion, as well as our cafés, are currently located in:

Szczecin – al. Papieża Jana Pawła II 3-4, 1st floor,

Zakopane – ul. Krupówki 73c,

Krakow – ul. Karmelicka 3,

Warsaw – Atrium Reduta Shopping Center, Al. Jerozolimskie 148 on the first floor.

Current opening hours are always listed in the contact tab:

https://behappymuseum.com/contact

SZCZECIN

Monday – Thursday: 10:00 a.m. – 7:00 p.m.

Friday – Sunday and holidays: 10:00 a.m. – 8:00 p.m.

ZAKOPANE

Monday – Sunday: 10:00 a.m. – 9:00 p.m.

KRAKOW

Monday – Sunday: 10:00 a.m. – 9:00 p.m.

WARSAW

Monday – Sunday: 10:00 a.m. – 9:00 p.m.

For schools and organized groups, we also make the premises available before opening hours; we are flexible in this regard.

We prefer photo shoots in the morning before the attraction opens.

During your visit, you will have access to dozens of professional photo stages and illusion scenes. Arm yourself with creativity, because our exhibitions impose no limits. Have fun and enjoy yourself with your loved ones and friends. We also encourage you to visit our shops and cafés.

Of course, photography for personal use is allowed, we even encourage it! Show off your photos on Instagram or make a cool TikTok video.

Any commercial photography, press interviews, professional photo shoots (with models, weddings, etc.) and product placement sessions require the consent of Be Happy Museum – contact: hello@behappymuseum.com

Advance payments can be made to our bank accounts. Please include your first and last name, the date of the planned event/session and localization in the transfer title.

BHM7 sp. z o.o.

account number: 07 1020 1055 0000 9102 0629 0920

Each location has its own unique character. However, there is a common denominator in all of them. You will not be disappointed. We encourage you to travel around Poland and discover the differences. The scenes may change periodically. Our locations also feature seasonal themed scenes.

The owner of Be Happy Museum reserves the right to change scenes without prior notice.

Due to the epidemic, we have adapted to sanitary regulations. Exhibits and all surfaces are disinfected more frequently, and we have introduced all necessary procedures to ensure that our employees and visitors feel safe. Detailed procedures for using the Museum and temporary regulations are available on our premises.

1. Can I take off my mask to take photos at the Be Happy Museum?

Yes, but only when taking photos or filming Tik Toks, and provided that there are no other people nearby. According to the Regulation of the Council of Ministers of April 19, 2020, we can remove our masks if it is necessary to receive a service from a service provider. Therefore, you can temporarily remove your mask while taking photos in our museum. However, you must maintain a safe distance and put it back on after taking the photo. Our service consists of purchasing an admission ticket to the museum, where, in compliance with the relevant safety rules, visitors view the exhibits and take unique photos of themselves in front of them. We also offer individual photo sessions.

2. Has the Be Happy Museum introduced special safety measures and what do they mean?

Yes. Due to the current situation, we have introduced additional safety measures required by regulations (a detailed list is available in the relevant regulations on site). In our museums, we have always ensured proper disinfection and limited the number of people in the attraction at any one time. There is a special system for queuing and restrictions.

3. Can you enter the ball pool?

No. Due to current legal regulations, our pools are closed for direct use. It is forbidden to enter the pool area where foam or balls are located. You can, of course, take photos with them in the background, but you cannot enter the pool area directly. It is permissible to sit on the edge of the pool for proper framing.

4. Can I touch and sit on the exhibits?

Yes, but with certain restrictions. First of all, everyone at the entrance is required to disinfect their hands or wear disposable gloves. Exhibits and items exposed to touch are cleaned and disinfected on an ongoing basis according to an internal schedule. However, we ask that you limit this contact to the minimum necessary to take your photos. It is forbidden to “hang out” in the museum in order to prevent people from gathering in one place.

Purchased tickets cannot be refunded. However, it is possible to change the date of admission, but no later than 5 working days before the planned visit and subject to availability on another date.

Yes, but only with a small dog weighing up to 3 kg, e.g., a Chihuahua. The dog must be carried by its owner.

Definitely – it’s a great indoor attraction for a rainy or cloudy day, the perfect place for you and your loved ones.